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Tips To Choose a Best SAP Support Provider


There are millions of businesses around the world uses SAP (System, Application, Product) to maintain and regulate their various business operations like accountancy, stock management, employee management, customer management and much more. As soon as many businesses choose SAP application for their business needs, it’s very crucial to manage and maintain this application in an accurate way. Outsourcing of SAP support and maintenance to a best SAP support provider is a very import factor as it directly impacts on the running of the company and management of their operation. There are 17000 plus SAP partner companies available in the global market as per the announcement by the SAP, making it challenging to choose the right and best SAP support provider for their specific needs. On the other hand, selecting a wrong SAP partner will have an inverse effect on your business that could be squandered of time and money.

As outsourcing of the SAP support and maintenance to the third party leads to accessing of the data of your business and handling over all the business operations, It is very important to performing your diligence before taking this decision that ensures that your system is in safe hands. Here are some tips that help you to ensure that you are choosing the best SAP support provider.

Reliability

Reliability is one of the vital factors while choosing a support and maintenance partner for your business. To take care of your outsourcing need the support provider company need to be reliable because you are going to hand over your business application that possesses your database and other important secret information and the leakage of this information might be a very heavy risk. 

SAP Certification
SAP certification is a measurement of the technical knowledge of the potential SAP service partner. Before choosing the support and maintenance, you must have to ensure the skills and competency of the SAP partner. Be ensure that the potential support and maintenance provider should be certified by the SAP and should be specialist in various modules and staff should be trained and qualified.        

SAP Partner Centre of Expertise
Another measure of reliable partner is, the SAP support provider should be accredited to the SAP partner center of expertise. This certificate is the help you to measure that the SAP partner that you are going to choose has the capabilities and commitment required to provide high-quality services to their customers. The partner center of expertise is an essential element to being a value-added reseller. Partner center of expertise consists of main three criteria which are a process, infrastructure, and people.

Service Level Agreement  

It is very imported to ensure that the support and maintenance of your SAP system are delivered to an agreed set of measurements. It stands to provide the standard match between the services provider and the receiver. It helps in ensuring quality, availability, and responsibility.
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